In addition to the terms we agreed upon, which are recorded in our Franchise Agreement, it is important that you understand the roles and responsibilities of being a ABC franchisee.

 

It is vital to realise at the beginning that you are indeed an independent business person and as with other businesses, you can expect to succeed through your own efforts, acumen and time put into your business.

You should be prepared to accept this responsibility and the subsequent credit. Minor failures are inevitable and for these you should also accept the responsibility of instant remedial action.

 

As you read through our Manual you will realise that you do indeed have independence to run your ABC business and that your never-ending professional support is an integral part of our relationship.

 

We are relying on you to uphold our reputation for excellent customer service, efficiency and high standards of business ethics.